Frequently Asked Questions
Everything you need to know about your InUSA Luggage purchase and travel experience.
What materials are used in InUSA Luggage products?
Our luggage is crafted using high-quality materials including lightweight ABS, PC/ABS blends, and durable polyester fabrics, designed to withstand the rigors of frequent travel while maintaining a stylish aesthetic.
Do you offer a warranty on your products?
Yes, we offer a limited manufacturer's warranty that covers functional defects in materials and workmanship. The duration of the warranty varies by collection, typically ranging from 1 to 10 years.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all hangtags are attached to be eligible for a full refund.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for those who need their luggage for an upcoming trip.
Are InUSA suitcases TSA-approved?
Most of our hard-side and soft-side collections feature integrated TSA-accepted combination locks, allowing airport security to inspect your bag without damaging the lock.
How do I clean and maintain my luggage?
For hard-side luggage, wipe with a damp cloth and mild soap. For soft-side fabric, use a specialized upholstery cleaner. Always allow your luggage to air dry completely before storing.